All new clients are required to have an initial meeting/consultation before their first service date. The purpose of this meeting is to go over policies and procedures, meet with your pets and learn about their routines, address any special concerns you may have, and to obtain a key to be used to access your home in order to provide the services you need. Initial consultations are complimentary.
New clients are expected to pay for initial services in full within 48 hours of initial consultation. Existing clients will be billed 1-7 days prior to first date of service for all pet sitting reservations. Dog walking clients will be billed weekly for all reserved services unless paid at time of reservation.
Reservations are made through the client portal. All requests are considered pending until you receive an email confirming that your requested services are scheduled.
For the safety of your pets and home, no one else should access your home during pet sitting service periods. Due to insurance requirements, no other person should be providing care for your pets during the service period.
Mininum Visit Requirement
For pet sitting reservations, dogs will be visited no less than every 12 hours, although three visits a day are recommended. Cats will be visited no less than every 24 hours, but twice daily visits are recommended. This policy is for your pet’s safety and health.